Terms and Conditions

TERMS AND CONDITIONS OF USE OF STACKHOUSE JONES WEBSITE

November 2012

The following terms and conditions govern all use of the stackhousejones.com website and all content, services and products available at or through the website.

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.

stackhousejones.com is hosted by wordpress.com. The WordPress terms of services, which can be read at http://en.wordpress.com/tos, are an integral part of the terms and conditions Stackhouse Jones offer on their website.

CONTACT DETAILS

Stackhouse Jones can be contacted by post at:

STACKHOUSE JONES, 27 DINGLE ROAD, PLYMOUTH, PL2 2PU

Stackhouse Jones can be contacted by email at:

simon@stackhousejones.com

COPYRIGHT AND TRADEMARK

All materials published on stackhousejones.com are protected by copyright and intellectual property laws and are the property of Simon Travers. Unless stated otherwise, you may access and download the materials located on stackhousejones.com only for personal, non-commercial use.

Stackhouse Jones is a registered trademark.

WEBSITE STANDARDS AND USE

a) Visitors who use this website and rely on any information published agree to do so at their own risk. Stackhouse Jones disclaims responsibility for any offence caused or harm resulting from the use by visitors of the Website.

b) Stackhouse Jones will not publish content which is pornographic, inciting or threatening violence.

c) Stackhouse Jones will publish content which is primarily intended to appeal in theme and language to an adult audience. Where such content exists, it will be clearly marked. However, Stackhouse Jones disclaims responsibility for such content on this website being accessed by children, either with or without parental consent, and any offence or harm which may result from such access.

d) stackhousejones.com will not publish content that is spam, either machine- or randomly-generated, which contains unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing)

e) To reduce the risk of offence or harm caused to the website, site users or others, we have chosen not to allow comments to be placed on the stackhousejones.com website. If you wish to comment on any aspect of Stackhouse Jones, then there is opportunity to do this publicly through the Stackhouse Jones Facebook and Twitter, or by contacting us by email.

f) Stackhouse Jones is not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.

SALES

a) stackhousejones.com will offer the opportunity to purchase items the products listed on our website through Paypal. If you agree to purchase items from stackhousejones.com, once you have indicated a desire to make a purchase, you will be directed through the Paypal website to complete the different stages of purchase.

b) Stackhouse Jones will make a clear description of goods offered on stackhousejones.com. If you intend to buy a product, please read these descriptions carefully before you purchase an item.

c) The price which Stackhouse Jones charges for an item will be listed clearly on our website. There will also be a charge made for postage and packaging, which will also be listed clearly on the website. Prices shown on the website will alter from time to time.

c)If you agree order a product, it will be dispatched to you as soon as is possible once the full price and postage and packaging has been paid by the customer. Stackhouse Jones cannot provide a guarantee for how quickly we will be able to dispatch your order. However, customers are entitled to a full refund if the goods they have ordered are not dispatched within 30 days.

d) No liability is accepted by Stackhouse Jones in the event that delivery of goods is delayed for more than 30 days due to an event which could be termed force majeur (eg. act of God, human disaster, etc.)

RETURNS

FAULTY GOODS

a) If a customer purchases an item from stackhousejones.com and, after it is delivered, considers the product faulty (eg. Does not match description on website, is not of satisfactory quality, is not fit for purpose) then the customer is entitled to a full refund or a replacement item. Complaints can be made directly to Stackhouse Jones or through the PayPal resolution centre.

b) Any complaints about the supply of faulty items should be accompanied by evidence of a receipt that the item was purchased from Stackhouse Jones and evidence of why the customer believes the goods purchased to be faulty.

c) If it is clear that the goods arrived with the customer in faulty condition, then we will supply either a full refund or exchange product.

d) Stackhouse Jones will deal with people who desire to return any faulty goods which they have received as a gift from a customer of Stackhouse Jones, provided that the goods have been unused and evidence of a receipt that the item was bought from Stackhouse Jones and evidence of why the item is faulty can be provided.

NON FAULTY GOODS

e) If a customer wishes to return an item which is not faulty, they must contact Stackhouse Jones within 7 working days of receiving the goods ordered. We will offer a full refund or an exchange product on the condition that customers return the product within 14 days in a saleable condition with a full receipt. This does not affect your statutory rights.

f) Stackhouse Jones offers no guarantee or warranty for its products once they have been purchased and accepted as satisfactory by the customer.

PRIVACY

a) By purchasing goods through the Stackhouse Jones website, you agree to allow Stackhouse Jones to keep information about you so that the transaction can be effectively managed and for record-keeping purposes.

b) Stackhouse Jones will process any personal information about site users or customers in an appropriate and responsible way, in keeping with the UK Data Protection Act 1998.

c) Stackhouse Jones will not share information about website users or customers with third parties, with the exception of cases where we must in order to comply with UK law, or in cases where the rights, property and safety of the website, other website users or others may be at risk.